Handover, Adoption, and Continuous Improvement
Define runbooks, SLAs, and escalation paths early. Schedule joint drills with support teams before go-live. Transfer monitoring dashboards and access. Validate readiness with signoffs tied to incident simulations, ensuring operations can sustain outcomes without heroics or consulting shadow support.
Handover, Adoption, and Continuous Improvement
Map stakeholder personas, incentives, and concerns. Pair training with office hours and champions. Craft messaging that ties features to daily workflows. Measure adoption with usage analytics and feedback loops, adjusting content and process until the new way becomes the easy way.
Handover, Adoption, and Continuous Improvement
Close with a formal retrospective including client and vendors. Capture three practices to keep, three to change, and one experiment. Publish a compact lessons-learned guide and invite subscribers to share theirs, building a community playbook for smarter consulting delivery.